CONFLICT MANAGEMENT

NQF Level 4 or equivalent

• Identify and describe the main sources of conflict.
• Analyse and evaluate conflict submission by affected parties.
• Distinguish types of conflicts.
• Apply appropriate strategies to manage conflict.
• Resolve conflict using appropriate techniques in the workplace.
• Develop and implement follow up plans.
• Compile conflict resolution reports.
• Communicate effectively with an employer and employees with regard to conflict issues.

Continuous Assessment
• Written Test
• Portfolio of Evidence
• Practical is evaluated continuously

Supervised Assessment
• Written Examination, 3 hours Final Mark= (Test (30%) + PoE (20%) + Examination (50%)

• After completion of the course learners will have knowledge on how to deal with conflict in the workplace and elsewhere.
• The learners will be upskilled on a regular basis as and when there is changes within the Industry.
• Certificate in Conflict Resolution, NQF Level 5.